GoToMeeting Reviews
GoToMeeting is prominently featured on our list of the best teleconferencing services.
The platform has practically all the tools you will need to successfully conduct a business meetingGoToMeeting It stands out for its exceptional call quality, robust features, and excellent customer service.
Whether you are a small, medium, or large company, GoToMeeting offers teleconference solutions tailored to your needs.
Millions of people have used GoToMeeting, including some well-known names like Make-A-Wish and Marketo.
If you are looking for a new teleconference software, GoToMeeting must absolutely be considered. Use this guide to learn more about its advantages, plans, pricing, as well as any potential disadvantages.
Features and benefits of GoToMeeting
GoToMeeting offers a wide range of features for various use cases. I will highlight some of the key benefits of the GoToMeeting software and service. If you are interested in getting started, I suggest signing up for itFree trial GoToMeeting.
Phone Conferences
Whether you need to communicate with colleagues, clients, or prospects, GoToMeeting's audio conferencing is made for you.
As long as your device can access the Internet, you can use GoToMeeting to join a call. It doesn't matter if you are using a Mac, a PC, or a mobile device.
GoToMeeting has reduced the complexity of business conference calls. From initial setup to call quality management features and meetings, it is easy to use for everyone.
All plans come with unlimited audio conferencing on the web. You will never have to worry about exceeding a limit.
GoToMeeting offers optional toll-free numbers for over 50 countries. If you add this feature, you only pay for what you use. This is an alternative solution to traditional VoIP phone services.
You will also receive personalized invitations by email, no reservation connections, integrated scheduling, and one-click meetings through the teleconference function.
Video conferences
In addition to audio calls, GoToMeeting offers high-quality HD video conferences. This gives you the possibility to organize online meetings face to face.
Up to 25 users can use their webcam at the same time with GoToMeeting.
Other video conferencing platforms have confusing controls, synchronization errors, and unexpected crashes. But with GoToMeeting, you won't have to worry about any of these issues.
The platform enables cloud collaboration for desktop computers and mobile phones.
The bandwidth is automatically adjusted for each user based on their resources and hardware, allowing all parties involved to enjoy a seamless experience.
The use of the videoconferencing feature is simple. GoToMeeting allows people using the desktop application to modify their webcam preferences. You can therefore change the display format before going live.
You want to switch from your camera without leaving or interrupting the meeting? No problem. GoToMeeting makes it easy to do.
Screen sharing
Online screen sharing with GoToMeeting will enhance the quality of your audio conferences and video conferences. You will be able to present your computer screen in real time to meeting platforms.
This is the perfect way to enhance your communication when visual elements are needed.
Use screen sharing for idea brainstorming and team member training. You can also show conceptual drawings or prototypes to your clients.
Thanks to screen sharing capabilities, you can turn any phone conference into a full presentation in just a few seconds.
Another advantage of this feature is its flexibility. You can choose exactly which screen you want to share. Whether it's your entire screen or just one application, GoToMeeting has settings that meet your needs.
Meeting participants do not need to download any desktop or mobile software to access screen sharing features. GoToMeeting offers screen sharing from all Chrome web browsers.
This is perfect for people who are in an environment where software is limited or who use an operating system where installing the application is not possible. These two scenarios are common for certain enterprise firewall permissions.
You can also share your screen from an iPhone or iPad. You can even seamlessly switch from one iOS device to another. If a meeting is running late and you need to step away from your computer, you can simply continue on your mobile device without leaving the meeting.
Transcriptions and recordings
A common problem with virtual meetings is the ability to retain information. This is especially true for longer sessions with multiple presenters and participants.
Handwritten notes are not always practical. Furthermore, it goes against the purpose of using technology to your advantage.
GoToMeeting solves this problem with transcriptions and recordings. Just click on the recording button. The presenter's screen, as well as everyone's audio, will be captured. You can store these recordings locally or in the cloud.
The smart meeting assistant will also transcribe the conversation automatically. So, you can always refer back to these transcriptions.
There is no longer any reason to assign a designated transcriber to your meetings. Instead of struggling to take notes, you can actually pay attention to what is happening.
Transcriptions and recordings are also very useful for colleagues or clients who were unable to attend. They can review the meeting in their free time as if they were there.
Hardware packages
In addition to providing software, GoToMeeting has all the necessary equipment for organizing quality meetings. They offer hardware bundles for meeting spaces, as well as larger conference rooms.
With Poly and Dolby Voice, GoToMeeting provides cutting-edge technology. The audio and video quality of these bundled offerings is unmatched.
These ready-to-use conference room solutions are incredibly user-friendly. The installation is also easy. You can set up the entire system in less than 15 minutes.
There is no reason to get the equipment for your conference room from a third-party supplier. Partnering your solution with GoToMeeting is a cost-effective way to get top-of-the-line equipment.
Mobile Conferences
Modern workforce is always on the move. Remote employees are not always tied to a desk with a computer at their disposal.
GoToMeeting solves this problem by providing native mobile applications for iOS, Android, and Windows. You can now schedule, join, or host a meeting directly from any mobile device.
The mobile application always offers you all the features and benefits that we have previously talked about. You can also share your screen and record meetings. It works well for both audio conferences and video conferences.
Here again, GoToMeeting will automatically adjust your bandwidth to ensure high quality, wherever you are.
Other considerations of GoToMeeting
GoToMeeting is not perfect. Here are some drawbacks you need to keep in mind when considering it.
Stable connection required
If your Internet service provider frequently sends ping pings to your modem, GoToMeeting may cause you problems. The connection must be error-free for the software to work properly.
Even brief interruptions can force a session to end. Resuming a new meeting can be difficult, especially when there are many participants. If your company is experiencing frequent internet connection issues, you should consider switching providers before signing up for GoToMeeting.
Quality of the equipment
The quality of the equipment used for hosting and participating in meetings is important. GoToMeeting prioritizes the latest solutions but does not follow outdated technologies.
If you are using hardware that is over five years old, you will likely need an update to fully enjoy the benefits of GoToMeeting. Fortunately, you can get a bundled hardware offer directly from this provider.
Additional costs for Premium features
Not all features are available for all plans. We will soon discuss in more detail the pricing plans, and you will see what I mean.
But the onboarding plan is not exhaustive. You will need to upgrade to get the most out of GoToMeeting.
Limited cat abilities
Until recently, the GoToMeeting chat was limited to meetings. This means that you could not create chat rooms for instant messaging on demand.
They have now launched Business Chat, which includes this feature. However, I don't think it is ready to be used to replace Slack or other similar real-time messaging tools.
Maybe that will change in the future. But for now, GoToMeeting is better for its phone conference capabilities, and not for its chat functions.
No free plan
There are many free teleconferencing services available on the market today. However, GoToMeeting is not one of them.
They offer a free 14-day trial and provide discounts for annual contracts, but you cannot use the software for free indefinitely.
Compare the plans and prices of GoToMeeting
GoToMeeting has three different plans to accommodate businesses of all shapes and sizes. I will give you a detailed overview of what each plan has to offer, including the prices.
GoToMeeting Professional
GoToMeeting Professional is offered starting at $12 per month per user with an annual contract. The monthly rate is $14 per month for each user.
This package allows you to organize meetings and conference calls with up to 150 participants, which is more than enough for a small business.
In addition to HD video, audio, screen sharing, and other benefits we discussed earlier, GoToMeeting Professional is equipped with the following features:
Compatible with Siri voice command
Integration of Slack (start a meeting directly from Slack)
Office 365 Plugin
Plugin Google Calendar
Sales force integration
SSL Encryption
AES-256 bit encryption
SOC2 certified data centers
In compliance with HIPAA
Unique identification
You will also benefit from GoToMeeting's customer support team, available 24/7.
The administration center is a robust and intuitive dashboard for managing calls, users, and your account. You will also have access to diagnostic reports for all your meetings. This allows you to track performance at the user level for advanced troubleshooting.
Every update or modification made to your account is tracked. You can consult these logs through downloadable administration reports.
Even with the basic plan, GoToMeeting allows you to hold unlimited meetings with no time limit for audio and video calls. It is hard to find a better entry-level conference call plan on the market with so many advanced features.
The transcription and recording functions are not available with GoToMeeting Professional. You will need to upgrade if you want to benefit from these advanced functions.
GoToMeeting Business
GoToMeeting Business is offered starting at $16 per month per user with an annual contract. If you do not want a long-term commitment, you can pay $19 per user on a monthly basis.
This plan allows you to organize calls with up to 250 participants, making it a great choice for medium to large organizations.
GoToMeeting Business has all the features of the professional plan, with extras such as:
Unlimited cloud storage
Meeting Transcriptions
Drawing tools
Keyboard and mouse sharing
Meeting Lock
The meeting lock function adds an additional level of security to your calls. When a meeting starts, latecomers must wait for the host to let them in.
GoToMeeting Business comes with Smart Assistant. This tool uses machine learning technology to automatically detect the highlights and action points of a meeting.
You will also have the opportunity to take notes directly on the platform during a call or conference.
GoToMeeting recently launched a new feature available on the business plan called "Slide to PDF". During a presentation, you can automatically capture slides and create a shareable PDF with everything in chronological order. It's another way to stay organized once the meeting is over.
GoToMeeting Enterprise
As the name suggests, this is an enterprise-level solution designed for large organizations whose needs exceed the limits of other plans.
With GoToMeeting Enterprise, you can host meetings and calls with up to 3,000 participants. It is an ideal solution for organizations with dozens of sites spread across the country or the world.
The Enterprise plan allows you to connect using your existing conference room system with InRoom Link (H.323, SIP). This provides an additional level of security for your protection.
In addition to the 24/7 customer support you already receive, GoToMeeting will provide you with a dedicated customer success manager. You will also benefit from personalized onboarding, training, and quarterly reviews.
The pricing for GoToMeeting Enterprise is customized for each organization. They offer volume discounts for additional users.
You will need to contact the GoToMeeting sales team to get your quote.
Conclusion
Overall, GoToMeeting is an exceptional teleconferencing service provider.
They have solutions for small, medium, and large organizations. The plans are affordable and offer features that go beyond simple audio or video calls.
Even the entry-level plan includes unlimited calls with no limit for up to 150 participants. Other conference call solutions will not give you as many options.
I love GoToMeeting because its technology is unmatched. They always use the most modern equipment and offer exceptional hardware deals for businesses as well.
Whether you are organizing meetings from the conference room in your office or on the go with your mobile device, GoToMeeting has you covered.
If the platform has some drawbacks, I would say that the advantages clearly outweigh the disadvantages.
Try GoToMeeting for 14 days with a free trialYou won't even have to provide credit card information, so there is no commitment.