Best automatic dialing software

Do you know what an automatic dialing software is? As the name suggests, it is a software that automatically dials numbers from a contact list. Once the call is answered, the software connects the recipient to an agent or a pre-recorded message.

In what cases are these software used, more specifically? In general, they are used for telemarketing sales. But also, for:

• Emergency notifications

• rappels d’événements

• recouvrement de dettes

• alertes météorologiques

• campagnes politiques

• collecte de fonds

• et bien d’autres…

Some people wonder: why bother using automatic dialing software when you can dial the numbers yourself? I also thought the same before. But when I realized how practical they are, I changed my mind!

Indeed, these tools save you a lot of time! Without them, you will not only have to dial the numbers manually, but also wait for another person to answer the phone. If they don't answer, you will have wasted a lot of time waiting.

However, with automatic dialing software, all you have to do is wait. You obviously save time, and most importantly: you increase productivity! The number of calls made in a day increases significantly.

In one sentence: the automatic dialing software will enhance your entire outbound phone sales process.

The Top 7 Best Auto Dialer Software

• Five9

• ChaseData

• PhoneBurner

• CallHub

• RingCentral

• Voicent

• Nice inContact

I volunteered to bring you these 7 best automatic dialing software, with their features, benefits, prices, and use cases.

#1 - Five9 - Best auto dialer software

- All-in-one solution for call centers

Why Five9, exactly? Simply because it is a global leader in cloud-based call center solutions! Well-known brands like Lululemon, DoorDash, DHL, Anthem Blue Cross Blue Shield, Omaha Steaks, Fitbit... trust it. These are just examples, but in total, more than 2,000 companies use it (not to mention the other services that Five9 offers).

They have noticed that since they started using this best automatic dialing software, their connection rates have increased

As they have been around for a long time, it is normal for them to offer a wide variety of dialing modes (according to the needs of each company). They also take into account time zones as well as compliance rules of each company.

Among the other key features of the Five9 automatic dialing software, we can mention:

• Predictive dialer

• Power dialer – appels de contacts basés sur le ratio appels/agents

• Progress dialer – ne connecte les agents qu’aux appels auxquels répond une personne réelle

• Preview dialer – les agents voient les coordonnées avant de répondre à l’appel

One can therefore say that Fiver9 is an all-in-one solution.

However, there is a small downside: Five9's pricing is not available online. It's not a big deal, you can contact their sales team to get a personalized quote based on features, seats, and usage.

#2 - ChaseData - The best auto dialer software for small businesses

- Industry-specific solutions

ChaseData is suitable for all types of businesses (of all shapes and sizes). That being said, I believe that small businesses will find exactly what they need with ChaseData. They can indeed have personalized features tailored to their needs.

These are mainly the sales and marketing teams that rely on this automatic dialing software. From what I have seen, these individuals work in different areas, namely:

• Finance

• Services publics

• Assurance

• Voyages et hospitalité

• Banque

• Amélioration de l’habitat et construction

• Recouvrement de créances

• Association à but non lucratif

• Ventes aux consommateurs

• B2B et SaaS

So, if your small business falls into one of these categories, you have found the software you need: ChaseData.

Let's take a closer look at the plans and prices of this software:

As you can see, there is a plan specially designed for low volume calls (again, perfect for small businesses). When your team grows, you will have the option to upgrade to higher plans, so don't worry.

Numbering in advance and progressive numbering are both available on the small business plan. Unfortunately, you will need to upgrade to the professional plan to benefit from predictive numbering.

#3 - PhoneBurner - Best integrated CRM for call management

- $149 per user

Over 1,500 companies have already used PhoneBurner, including Farmers Insurance and Remax (well-known companies). This automatic dialing software is accessible from anywhere thanks to VOIP dialing. Isn't that great?

Of all the companies that were asked for feedback, they stated that since they started using PhoneBurner, they have increased their productivity by up to 400%. 60 to 80 calls per hour are also being made.

What sets PhoneBurner apart from other software? Its integrated sales management system (CRM) is one of the features that make it unique. This tool allows your sales team to more easily manage contacts and campaigns.

Furthermore, for those who already have their own CRM, they can also use PhoneBurner. It integrates perfectly with Salesforce, Zapier, HubSpot, etc. (almost all CRM software) thanks to its API.

PhoneBurner doesn't stop there. Among the other features and benefits of PhoneBurner, I mention:

• Email and SMS

• Filtrage intelligent du plomb

• Campagnes d’appels illimités

• Distribution automatique de plomb

• Rapports personnalisés et instantanés d’activité

• Automatisation des flux de travail

• Identification de l’appelant local

Getting started with PhoneBurner is simple. Same goes for pricing! PhoneBurner costs $149 per user per month. You can save 15% with an annual contract. Of course, you will be supported by a dedicated expert from the team.

#4 - CallHub - The best for non-profit organizations and telephone banking services for political parties

- Starting from $0.021 per call

Are you looking to combine call center software, voice broadcasting, and SMS marketing? If so, CallHub is the best auto dialer software for you! It is especially popular among political campaigns and non-profit organizations in over 200 countries worldwide.

The software has a long list of integrations for specific use case scenarios, such as:

• Blackbaud Luminate for non-profit organizations

• Nationbuilder pour les politiciens.

The CallHub's automatic composer also offers features such as:

• Predictive numbering

• numérotation automatique

• pré-composition

• numérotation robotisée (messages préenregistrés ; pas besoin de vraies personnes pour répondre à l’appel)

Among the other advantages and characteristics of CallHub, we can mention:

• Identification of the local caller

• Planification du suivi

• Suivi des appels en direct pour l’assurance qualité et la formation

• Activation de la DNC (ne pas appeler)

• Détection des répondeurs

• Vérification du numéro de téléphone

If 3,000 organizations are currently using Callhub, over 20,000 agents are also using it. The fact that many people love it is surely explained by its "pay as you go" pricing. For a call, you will have to pay a minimum of $0.021.

As an expert SEO, CallHub can easily integrate with other software like Salesforce and Zapier. However, I do not recommend it for general commercial use. The software is clearly intended for political campaigns and non-profit organizations. Professional users should look elsewhere.

#5 - RingCentral - The best for predictive dialing

- Best call center software

I believe that RingCentral should be at the top of the list for the best auto dialer software. It has everything you need to manage your call center. One thing is for sure: you will increase productivity with it!

As evidence, approximately 400,000 companies worldwide rely on RingCentral (even for other products and services).

What type of businesses does Ringcentral target? Those operating in the healthcare, technology, financial services, retail, education, etc. sectors particularly benefit from this software. Indeed, there are specific features tailored to these types of businesses (cloud, remote work, video conferencing, etc.).

Their predictive dialing tool is the best in the industry

With RingCentral, your sales agents will be informed of everything that is happening in real time. As for its interface, it is easy to understand. Your agents will have no trouble using it.

Among the other key features of RingCentral's automatic composer are:

• Availability guarantee at 99.999%

• Campagnes personnalisées

• Intégration des données

• Safe Dial avec conformité à la TCPA

• Numéroteur progressif

Ringcentral is not reserved for a limited number of businesses. On the contrary, it is used in sales as well as in politics (and many other fields). So, whatever your sector of activity, the size of your company or the needs of your call center, RingCentral will be an excellent choice for you! Contact them today to get a free quote.

#6 - Voicent - The best for pre-recorded messages

- Starting from 19 dollars

Voicent has been around for over ten years now. It is normal that it has many clients from different countries (around 50). These are mostly government agencies and non-profit organizations.

Furthermore, Voicent offers all types of features that you may need

• Outgoing calls

• appels entrants

• messagerie électronique

• composeurs automatiques

• automatisation marketing

• etc.

All Voicent tools are fully integrated with each other. You don't have to worry about the price to pay for each integration. All you have to do is subscribe to a plan and use them!

Voicent has an integrated CRM. This will allow you to automatically track your customers.

For all numbers on your list, Voicent can send pre-recorded messages (with your voice). This feature is instantly applied as soon as the software detects that it is on voicemail.

Pre-recorded messages for automatic dialing with Voicent are typically used for:

• Event notifications

• Alertes météorologiques

• Recouvrements des factures

• Notifications d’enlèvement et de livraison de services

• Applications de la loi par le gouvernement municipal

• Notifications d’urgence aux écoles

Luckily for you, this automatic dialing software is one of the easiest to use! It is also scalable and fully customizable.

Among its other features, we distinguish:

• Simultaneous calls

• Text-to-speech

• Intégration de la liste des feuilles de calcul Excel

• Appels robotiques illimités

Voicent prices start at $19 per user per month with an annual contract. Monthly rates start at $29. These are just base rates, but they vary depending on call usage.

However, this basic package contains everything you need to get started. It is only when you need extensions such as incoming call center functions, caller identification, workflow automation, etc. that you will have to pay additional fees. These options cost between 2 and 99 dollars.

In any case, I invite you to try it for free for 30 days.

#7 - Nice inContact - The best for corporate call centers

- More than 385,000 agents trust it

Do you need a large-scale automatic dialing software? If so, I recommend Nive inContact. Well-known brands like Honeywell have found what they need with Nive inContact. Honeywell alone has over 4,000 agents.

As Nice inContact is considered a modern software, it has a whole range of equally interesting features:

• Automatic composer

• centre d’appels

• gestion de performances

• gestion des effectifs

• gestion de la qualité

• intégration de CRM

• analyse de KPI

More than 85 Fortune 100 companies do not hesitate for a single second to use Nice inContact. Furthermore, the platform supports over 385,000 agents in over a hundred countries.

It has been around for 15 years and benefits from a 99% availability guarantee.

Here are some other highlights:

• Automatic call distribution

• Numérotation prédictive

• Analyses et rapports

• Enquêtes auprès des clients

• Enregistrement des appels

• Intégrations CRM

• Réponse vocale interactive

Like most enterprise software, the price of Nice inContact is not available online. Contact their team to get a free quote.

How to find the best automatic dialing software that suits you?

There are certain factors to consider when looking for an auto dialer software. You must focus on the specific needs of your business.

To get to this guide, I took the time to consider what my team needs. I made it easier for you 😉

1. Ease of use

A dialing software should not complicate your task. On the contrary, it is intended to improve the process you have already established. The goal is to allow your agents to make more calls, not get lost in the features offered by the software.

Now, I took care to choose automatic numbering software when I established this list. Obviously, some will be easier than others, but to help you choose, you will in most cases have the right to a free trial of a few days.

2. Automation functions

Technically, some automatic dialing software only routes calls to the next available agent. But that is not enough to improve your workflow. The best automatic dialing software can also route calls to specific agents or services.

Some software also offer other features such as automatic prospect scoring, priority numbering, as well as other workflow automations.

Are you using an automatic dialing software with pre-recorded voice messages? In that case, you also need to ensure that your software can automatically detect if they are on answering machines, and thus, leave pre-recorded messages.

3. CRM Integration

Many auto dialer software have integrated customer relationship management software. This is the best way to manage leads, customers, and contacts on a larger scale.

For those of you who are already using an existing CRM solution, you should then verify that the chosen software can integrate with it without any issues.

4. Price

The price of automatic dialing software varies greatly. We have seen plans that start at $19 per month per user, and others that start at $149 per month per user.

Some packages allow for unlimited call durations. Other plans charge by the minute, but allow for an unlimited number of agents.

In short, there is no "standard" pricing for auto dialer software. You need to find a solution that meets your needs at an affordable price. Do not be distracted by additional features that you will not even use.

Conclusion

What is the best automatic numbering software on the market today?

If it were up to me, I would have chosen #5:

ChaseData

Whatever your industry, company size, or call center needs, you will find an option for everyone in this guide.