Best field service management software
When your employees are in the field, you need a good way to track their activities, organize them, and ensure their safety.
Enter the field service management software.
A good field service management software allows you to track your employees and technicians while they are at work - while handling service orders and keeping your customers satisfied.
But with the large number of field service management software available, it can be difficult to choose the one that best suits your business. That's why we have reviewed a large number of them, and narrowed it down to the top six for you and your business.
The 6 best field service management software
Below you will find our 6 favorite field service management software. They are:
Field Service Lightning by Salesforce - The best customizable field service management software
Service Fusion - The easiest to use field service management software
Jobber - The best field service management software for medium-sized businesses
Housecall Pro - The best field service management software for large enterprises
ServiceTitan - The best on-site service management software for HVAC, electrical, and plumbing companies
Verizon Connect - The best field service management software for small businesses
To find out the reasons why these FSM software have been selected, keep reading.
#1. Field Service Lightning by Salesforce - The best customizable field service management software
- Customizable mobile application
- GPS Tracking
- Mobile messaging
- Push Notifications
Considered as the "world's first service platform", Field Service Lightning certainly lives up to its reputation.
Although Salesforce is generally known for its CRM platform, its FSM software allows businesses to easily and seamlessly address any issues that may arise in the field.
Employees and technicians will be able to receive push notifications from a customizable mobile application and also view all their tasks for a given day. No need to wonder what needs to be done and when. The application takes care of it for you.
Employees will also be able to communicate with each other as well as with the dispatch service through the application to facilitate collaboration.
The price details are as follows:
Entrepreneur
$50 per user per month
Work vouchers
Appointment scheduling
Asset, stock, and product tracking
Mobile Application (Android, iOS)
Contractor Plus:
$75 per user per month
Work orders
Appointment booking
Asset, stock, and product tracking
Mobile application (Android, iOS)
Opportunities and quotes
Dispatcher console
Technician:
150 dollars per user per month
Work orders
Appointment scheduling
Asset, stock and product tracking
Opportunities and Quotes
Mobile Application (Android, iOS)
Dispatcher:
$150 per user / month
Work vouchers
Appointment scheduling
Asset tracking, inventory management, and product tracking
Opportunities and Quotes
Optimization
Dispatcher console
#2. Service Fusion - The easiest to use field service management software
- All-in-one platform
- QuickBooks Integration
- Mobile messaging
- Invoice Estimation
Sorry, the text "-•." cannot be translated as it does not contain any recognizable words or phrases Starts at $99/month
Service Fusion is an intuitive field service management software that has enough features to meet the needs of any business.
Thanks to its all-in-one platform, their software helps you do everything from managing your clients to sending invoices, creating quotes with pre-filled service items, and dispatching technicians to the field quickly and easily. You can also communicate with your clients and employees via SMS to let them know when a technician is on the way or if they have a scheduled job.
If your business was using QuickBooks before, you're in luck. Service Fusion integrates seamlessly with the billing platform and allows you to sync with it in just one click.
The details of the prices are as follows:
Start:
99 $ per month
Client management
Job estimates
Sending Planning
Invoicing
Payment processing
Reports
SMS alerts
Addition:
199 $ per month
Everything in the Starter plan
Job photos download
Inventory Management
Cost of employment
Expert
$349 per month
Everything in the Plus plan
Integration of open API
Customs documents
Documents eSign
Web portal for clients
Mobile application focused on the client
#3. Jobber - The best for medium-sized teams
- More than 50 industries
- Book through the website or Facebook
An intuitive mobile application
- One-click route optimization
Sorry, the text "-•." cannot be translated as it appears to be a series of symbols. If you provide the actual content that needs to be translated, I would be happy to assist Starting from $29/month
Serving over 50 industries, including landscaping, cleaning, tree maintenance, air conditioning, and plumbing, Jobber is an excellent FSM solution for teams looking for a good solution for their residential service business.
With Jobber, your clients will be able to book your services online through your website or even your Facebook page. Every time you receive a booking request, you will receive a notification on your phone through the Jobber app.
Its automated functions, such as batch invoicing and fantastic one-click route optimization, save you time on the daily details of managing your business and more time on meeting the needs of your clients.
The prices for Jobber are as follows:
Core:
$29 per month
1 user
Product support
Customer Relationship Management
Quotes and invoicing
Calendar with notes/attachments
Mobile application (Android, iOS)
Credit card processing
Reports
Customer Center
Log in:
99 $ / month
Up to 7 users
Everything in the basic plan
Customer notification
Invoice tracking
Routing
Real-time GPS tracking
Time and expense tracking
Job Forms
Quickbooks synchronization
Online booking
Growing :
199 $ / month
Up to 30 users
Everything in the Connect plan
Email marketing and postcards
Advertising on Facebook and Instagram
Task automation
Citation tracking
#4. Housecall Pro - The Best Field Service Management for Large Enterprises
- Used by over 15,000 companies
- Automatic form filling
- GPS Tracking
- Drag-and-drop programming
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Housecall Pro is a very powerful FSM software used by over 15,000 home service businesses.
Their software is packed with all the features you may need to satisfy your clients and streamline your business. Their drag-and-drop planning tool allows you to assign tasks to your employees and modify them as you please.
He also performs many tasks automatically for you. Thus, dispatchers and managers do not have to worry about filling out a ton of digital forms before and after the service.
As for the drawbacks, Housecall Pro can be a bit expensive with prices starting at $49/month for a single user. There is also the small issue of having to pay for certain features - which can add up in the long run.
Fortunately, they offer a free 14-day trial so you can dip your toes in the water before jumping into the pool.
Housecall Pro prices are as follows:
Start:
$49 per month
1 user (additional users cost $30 per month)
Generation of a review
Online booking
Drag and drop programming
Invoicing
Mobile application (Android, iOS)
Text messages to clients
Mobile payment processing
Google Calendar Integration
Grow
$109 per month
1 - 5 users (additional users are $30/month)
Everything in the Start plan
Postcard and email marketing
Zapier integration
Website chat bubble
Employee chat in the application
Employee GPS tracking
Time tracking
Custom SMS number
Business expense card
Integration of Quickbooks
Manage:
199 dollars per month
1 to 9 users (additional users cost $30 per month)
Everything in the Grow plan
Extra Large:
Pricing based on the needs of your business
1 - 100+ users (additional users cost $30 per month)
Everything in the Manage plan
Commercial proposal tool
Recurring service plans
Website creator
Application Programming Interface
Advanced Reports
Dedicated account manager
Enhanced telephone support
#5. ServiceTitan - The best for HVAC, electrical, and plumbing businesses
- An intuitive mobile application
- All-in-one platform
- End-to-end customer management
- Ideal for heating, ventilation, and air conditioning systems, electricity, and plumbing
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ServiceTitan is an excellent on-site service management software that provides technicians with everything they need to quickly get to clients and do what they need to do.
Their all-in-one platform allows you to take care of your clients' needs from start to finish. Whether you are booking a single service call, creating another one, or dispatching your technicians, the ServiceTitan platform helps you do it.
Their mobile application is very intuitive and easy to use for employees in the field, while their drag-and-drop dashboard makes life easier for dispatchers. You can provide anyone with all the information about the client to help them do their job as efficiently as possible.
ServiceTitan is designed for heating, ventilation, air conditioning, electrical, and plumbing companies, but it also helps other industries such as chimney sweeping and water treatment.
One of the drawbacks of ServiceTitan is that its pricing is not transparent. It is not listed on the website, and if you want to get a quote, you will have to contact them to request a demo. To do this, you will need to provide your email address, name, phone number, and company name.
#6. Verizon Connect - The best for small teams
- Ideal for small businesses
- Follow technicians in real time
- Free trial on dashcams
- Mobile messaging
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Verizon Connect offers you the reliability you expect from the most popular mobile phone service in the United States in a field service management software.
With Verizon Connect, you will be able to track technicians in the field in real-time and even see how fast they are moving.
In typical Verizon fashion, they also have three-month trial contracts for tools such as a dashboard camera and asset tracking.
Bringing your technicians to your clients is as easy as child's play. With just one click, you can send a message directly to your employee through the Verizon Connect application on their mobile device, with job assignment and client location.
The pricing of the service is however obscured, so you will need to fill out their online survey to get a quote.
What is a field service management software?
A field service management software (also known as FSM software) is a software that allows you to supervise your employees while they work in the field.
Thanks to it, you will be able to remotely monitor the various operations and services as they unfold. It allows for clear communication between you and the people working outside. This can help you ensure the safety of your employees and address any issues that arise.
A good FSM software can also help satisfy your customers, as you can also respond to different types of service requests and dispatch technicians as needed.
Most FSM software also includes a method for scheduling and tracking your employees' work hours. The best of them can provide reports and analysis of all work done in the field.
How to find field service management software
When we were looking for a good field management software, we took into account a number of different criteria. In the end, five very important factors determined our choices. They may be different for you, but we believe that any good field management software will have these characteristics:
Mobile application
Technicians must be able to communicate with dispatch, managers, and their colleagues in the field. Therefore, a good field service management software will come with a robust mobile application available for Android or iOS.
But it is not enough to include a simple application. The application must have a user-friendly interface, as well as all the features you need to ensure the safety of your employees and the satisfaction of your customers. These features may include GPS tracking, messaging, and schedule consultation.
Fast shipping
The ability to coordinate, communicate with, and dispatch technicians in the field is an essential feature of a good field service management software. This ensures that your employees are able to respond to your clients' needs in a timely and efficient manner.
A good dispatching tool must have an easy-to-use interface that fits well with your employees' schedules - which brings us to ...
Intuitive programming
Field service management software plays an important role in planning capabilities. Gone are the days of punching in with a punch card or jotting down your comings and goings on a calendar at the office. Everything is now digitized. This means that your planning tools must also be digital.
To do this, you must be able to consult a calendar view of your employees' schedules. At a glance, you should know who will be available to work and when they will be there. It is only at this point that things like dispatching can work smoothly.
Customer orders
The FSM software is there to facilitate the relationship between the client and the technician. That's why you need good software that allows you to easily and seamlessly transition from customer request to after-sales service, billing, and payment processing.
The work order must be available to the technician throughout the service duration. This allows them to take notes, photos, videos, and anything else that helps them record how their work was carried out. This creates an excellent system that enables you to address any issues as a manager - and also resolve any disputes with the client if needed.
Resume
Here is again our list of the best field service management software
Field Service Lightning by Salesforce - The best customizable field service management software
Service Fusion - The easiest-to-use field service management software
Jobber - The best field service management software for medium-sized businesses
Housecall Pro - The best field service management software for large businesses
ServiceTitan - The best field service management software for HVAC, electrical, and plumbing companies
Verizon Connect - The best field service management software for small businesses
When it comes to the best of the best, we love Field Service Lightning - but ultimately it depends on the unique needs of your business.